Privacy Policy.

01 • Information We Collect

Information You Provide To Hail Team One.

When you request an inspection, estimate, repair information or other service, you may choose to provide information such as your name, phone number, email address, vehicle year, make and model, insurance-related repair information, photographs of your vehicle and details about the damage.

We may also receive information you voluntarily provide when you call, email, submit a website form, communicate with our team or visit our repair facility.

Information Collected Automatically

Like many websites, our website and service providers may automatically receive technical information such as IP address, browser type, device type, operating system, pages viewed, referral source, approximate location derived from an IP address and interactions with website features.

02 • How Information Is Used

Why We Use Your Information.

We may use information to respond to inspection or repair requests, communicate with you, schedule appointments, review vehicle damage, provide customer service, assist with repair documentation, improve our website and services, prevent fraud or misuse, maintain business records and comply with applicable legal obligations.

Information may also be used to understand how visitors find and use the website, measure advertising performance and improve our marketing when permitted by applicable law.

03 • Information Sharing

When Information May Be Shared.

We may share information with service providers that help us operate our website or business, such as website hosting, analytics, advertising, communications, scheduling, customer-management, payment or technology providers. These providers may process information on our behalf or according to their own privacy terms where applicable.

When necessary to assist with an insured repair, information may also be shared with insurance carriers, adjusters, repair-related vendors or other parties involved in the repair process at your request or as reasonably necessary to provide the service.

We may also disclose information when required by law, legal process, government request, to protect legal rights or safety, or in connection with a business transfer such as a merger, acquisition or sale of assets.

04 • Cookies & Analytics

Website Technology & Advertising.

Our website may use cookies, pixels, tags, local storage and similar technologies to keep the site working, remember preferences, understand website traffic, measure marketing performance and help deliver relevant advertising.

Third-party services such as analytics providers, advertising platforms, embedded maps, social-media features or other website tools may collect information when you interact with those services. Their handling of information is governed by their own privacy policies and settings.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

05 • Vehicle Photos

Damage Photos & Repair Information.

If you upload vehicle photographs or provide information about hail or dent damage, we may use that information to review the damage, communicate with you, prepare for an inspection or repair, maintain repair-related records and provide the services you request.

Please avoid submitting unnecessary personal information in photographs or documents. If an insurance estimate or other document contains information that is not needed for the repair process, you may redact that information before submitting it where appropriate.

06 • Communications

Phone, Email & Text Messages.

If you provide contact information, Hail Team One may use it to respond to your inquiry, communicate about an inspection or repair, provide requested updates or follow up regarding the service you requested.

If you receive marketing communications from us, you may request that they stop using the unsubscribe method provided in the message or by contacting Hail Team One. Transactional or service-related communications may still be sent when necessary to complete a requested service.

07 • Security & Retention

Protecting Information.

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No website, electronic transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain appropriate business and repair records, resolve disputes, enforce agreements and satisfy legal, accounting or reporting obligations.

08 • Children's Privacy

Our Website Is For General Audiences.

Hail Team One's website and auto repair services are not directed to children under 13. We do not knowingly seek to collect personal information online from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review the request and take appropriate action.

09 • Your Privacy Choices

Access, Correction, Deletion & Other Rights.

Depending on where you live and whether a particular privacy law applies to Hail Team One, you may have rights regarding personal data. These may include rights to confirm whether personal data is being processed, access certain personal data, correct inaccuracies, request deletion, obtain a portable copy of certain data, or opt out of certain targeted advertising, sale or profiling activities.

To submit a privacy request, contact Hail Team One using the methods listed below. We may need to verify your identity before completing certain requests. If a request is denied and applicable law provides an appeal right, you may contact us again and clearly state that you are appealing the privacy-request decision.

10 • Third-Party Websites

External Links & Services.

Our website may link to insurance companies, social-media platforms, review sites, maps, payment services or other third-party websites. Hail Team One does not control the privacy practices of third parties. Review the privacy policy of any third-party service before providing information directly to that service.

11 • Policy Updates

Changes To This Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in website features, business practices, service providers or applicable requirements. The "Last Updated" date at the top of this page indicates when this policy was most recently revised.

12 • Contact Hail Team One

Questions Or Privacy Requests.

If you have a question about this Privacy Policy or want to submit a privacy-related request, contact Hail Team One using one of the methods below.

Hail Team One
7702 FM 179, Suite 10
Wolfforth, TX 79382
Phone: (806) 281-2927
Website: hailteamone.com

You may also submit a request through the website's contact or free-inspection form and state that the request concerns privacy.