This document outlines the complete, step-by-step repair process customers can expect when working with Hail Team One for auto hail damage restoration. We aim to deliver a stress-free, transparent experience from initial inspection to final delivery.
Step 1: Initial Customer Contact
- Customer contacts Hail Team One via website, phone call, referral, or walk-in.
- Basic info is gathered: name, vehicle details, insurance provider, and extent of hail damage.
- Appointment is scheduled for inspection and estimate.
Step 2: Vehicle Inspection & Documentation
- Customer brings vehicle to Hail Team One (or we perform on-site/mobile inspection if arranged).
- Technician completes a detailed walkaround and identifies visible and hidden hail damage.
- Photos are taken and a preliminary estimate is created using industry-standard estimating tools (CCC One or similar).
Step 3: Insurance Communication
- We assist the customer with opening a claim if it hasn’t already been initiated.
- We submit the damage report and estimate directly to the insurance company.
- If needed, we schedule and host the insurance adjuster’s visit at our facility.
Step 4: Estimate Approval & Deductible Waiver
- Once insurance approves the repair scope, Hail Team One confirms with customer.
- Customer is informed of our $0 Out of Pocket policy (we waive the deductible).
- Free rental car is arranged, and repair timeline is reviewed with customer.
Step 5: Repair Scheduling & Disassembly
- Vehicle is checked in and moved to the repair queue.
- Disassembly is performed to expose all affected areas.
- Supplementary damage (if any) is identified and submitted to insurance for approval.
Step 6: Paintless Dent Repair (PDR)
- Certified PDR technicians begin dent removal using specialized tools.
- Roofs, hoods, doors, trunks, and quarter panels are repaired to factory condition.
- Replacement panels are installed (if applicable) and aligned precisely.
Step 7: Quality Control & Detail
- Final inspection is performed by lead technician and shop manager.
- Vehicle is washed, vacuumed, and detailed.
- Any customer belongings are returned to vehicle.
Step 8: Customer Pickup & Documentation
- Customer is notified when vehicle is ready.
- Walkaround inspection is completed with the customer.
- Final documentation is signed, including warranty info and satisfaction confirmation.
Step 9: Follow-Up & Referral Bonus Program
- Customer receives a follow-up call/text within 48 hours.
- We remind customers of our referral rewards — cash back when friends or family book with us.
Why Hail Team One?
- Over 30 Years of Experience
- $0 Out of Pocket
- Certified Master PDR Technicians
- Free Rental Cars
- Family-Owned & Lubbock Proud
Schedule your free hail inspection today at HailTeamOne.com or call (806) 281-2927.
Let the pros at Hail Team One handle it all — from claim to completion.
